Occasionally SIGMA customers have difficulty locating a client that they have previously added. If you are having this issue, please follow these instructions.
Step 1: Access your Client Listing
Log into your SigmaTesting.com account. From the Home Page or Your Account Page, click on CLIENTS. If a client you expect to see is missing from the list, the issue is usually related to the current sort settings.
Step 2: Review the List Options
Under the listing of Your Clients, you'll see the List Options.
There are several ways to sort your client list. You can sort by activity status (Recent, Active, Inactive, Anonymized, or All), or by Last Name, First Name, ID Number, Last Activity, or Company.
To narrow your results further, use the Starting With option to select the first letter of a client's first or last name.
Once you have selected your preferred settings, click the SORT button to display the results.
Step 3: Other things to Consider
As your database grows, you may have many pages to review even if sorted by a specific letter. Sometimes the solution is as easy as clicking the NEXT button to review the following pages.