---
title: Why Can't I Access My Coupons?
description: If you are unable to create a report and your coupons are unavailable when using SigmaSoft, your software scoring program has likely become unregistered.
---

[Skip to content](https://knowledgebase.sigmaassessmentsystems.com/knowledge/why-cant-i-access-my-coupons#main-content)

English

Show submenu for translations

[Need help from a SIGMA team member? Submit a ticket here.](https://knowledgebase.sigmaassessmentsystems.com/knowledge/kb-tickets/new?hsLang=en)

[![SIGMA Logo-2](https://knowledgebase.sigmaassessmentsystems.com/hs-fs/hubfs/SIGMA%20Logo-2.png?width=350&height=72&name=SIGMA%20Logo-2.png)](https://www.sigmaassessmentsystems.com/contact/?hsLang=en)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Need help from a SIGMA team member? Submit a ticket here.](https://knowledgebase.sigmaassessmentsystems.com/knowledge/kb-tickets/new)

 Hi, How can we help you?

- There are no suggestions because the search field is empty.

1. [Welcome to our Knowledge Base](https://knowledgebase.sigmaassessmentsystems.com/knowledge?hsLang=en)
2. [FAQs: Administration Methods](https://knowledgebase.sigmaassessmentsystems.com/knowledge/faqs-administration-methods?hsLang=en)
3. [SigmaSoft for Windows](https://knowledgebase.sigmaassessmentsystems.com/knowledge/faqs-administration-methods?hsLang=en#sigmasoft-for-windows)

# Why Can't I Access My Coupons?

## Learn what to do when the software becomes unregistered

If you are unable to create a report and your coupons are unavailable when using SigmaSoft, your software scoring program has likely become unregistered. This may happen from time to time, due to updates in your Windows operating system.

To have your software re-registered, contact our SIGMA Support Team by phone at 1-800-265-1285. We are available from Monday-Friday, 9am-5pm EST.

- [FAQs: General Questions & Order Information](https://knowledgebase.sigmaassessmentsystems.com/knowledge/faqs-general-questions-order-information?hsLang=en#main-content)

    - [Order Information](https://knowledgebase.sigmaassessmentsystems.com/knowledge/faqs-general-questions-order-information?hsLang=en#order-information)
    - [General Questions](https://knowledgebase.sigmaassessmentsystems.com/knowledge/faqs-general-questions-order-information?hsLang=en#general-questions)
- [FAQs: Administration Methods](https://knowledgebase.sigmaassessmentsystems.com/knowledge/faqs-administration-methods?hsLang=en#main-content)

    - [SigmaAssessments.com (SAC)](https://knowledgebase.sigmaassessmentsystems.com/knowledge/faqs-administration-methods?hsLang=en#sigmaassessments-com-sac)
    - [SigmaTesting.com](https://knowledgebase.sigmaassessmentsystems.com/knowledge/faqs-administration-methods?hsLang=en#sigmatesting-com)
    - [SigmaRadius.com](https://knowledgebase.sigmaassessmentsystems.com/knowledge/faqs-administration-methods?hsLang=en#sigmaradius-com)
    - [SigmaSoft for Windows](https://knowledgebase.sigmaassessmentsystems.com/knowledge/faqs-administration-methods?hsLang=en#sigmasoft-for-windows)
- [FAQs: Specific Assessment Questions](https://knowledgebase.sigmaassessmentsystems.com/knowledge/faqs-specific-assessment-questions?hsLang=en#main-content)

    - [Career Assessments](https://knowledgebase.sigmaassessmentsystems.com/knowledge/faqs-specific-assessment-questions?hsLang=en#career-assessments)
    - [Personality Questionnaires](https://knowledgebase.sigmaassessmentsystems.com/knowledge/faqs-specific-assessment-questions?hsLang=en#personality-questionnaires)
- [Online Platform Tutorials](https://knowledgebase.sigmaassessmentsystems.com/knowledge/online-platform-tutorials?hsLang=en#main-content)

    - [SigmaAssessments.com (SAC)](https://knowledgebase.sigmaassessmentsystems.com/knowledge/online-platform-tutorials?hsLang=en#sigmaassessments-com-sac)
- [Troubleshooting SAC](https://knowledgebase.sigmaassessmentsystems.com/knowledge/troubleshooting-sac?hsLang=en#main-content)

    - [US Server](https://knowledgebase.sigmaassessmentsystems.com/knowledge/troubleshooting-sac?hsLang=en#us-server)
    - [Canadian Server](https://knowledgebase.sigmaassessmentsystems.com/knowledge/troubleshooting-sac?hsLang=en#canadian-server)
- [Clarience FAQs](https://knowledgebase.sigmaassessmentsystems.com/knowledge/clarience-faqs?hsLang=en#main-content)

    - [About Clarience](https://knowledgebase.sigmaassessmentsystems.com/knowledge/clarience-faqs?hsLang=en#about-clarience)
    - [Coaching with Clarience](https://knowledgebase.sigmaassessmentsystems.com/knowledge/clarience-faqs?hsLang=en#coaching-with-clarience)
    - [Privacy & Confidentiality](https://knowledgebase.sigmaassessmentsystems.com/knowledge/clarience-faqs?hsLang=en#privacy-confidentiality)
    - [AI Specific Considerations](https://knowledgebase.sigmaassessmentsystems.com/knowledge/clarience-faqs?hsLang=en#ai-specific-considerations)
    - [Notifications & Returning to Clarience](https://knowledgebase.sigmaassessmentsystems.com/knowledge/clarience-faqs?hsLang=en#notifications-returning-to-clarience)
    - [Getting Help](https://knowledgebase.sigmaassessmentsystems.com/knowledge/clarience-faqs?hsLang=en#getting-help)

[![Chill listening crop-3](https://knowledgebase.sigmaassessmentsystems.com/hs-fs/hubfs/SIGMA%20Logo-2.png?width=116&height=24&name=SIGMA%20Logo-2.png "Chill listening crop-3")](https://www.sigmaassessmentsystems.com/?hsLang=en)

Contact us at 1-800-265-1285

Copyright © 2026, SIGMA Assessment Systems Inc.